Cookie Policy
Last updated: 1 November 2026
This Cookie Policy explains how Assistance uses cookies and similar technologies (such as browser local storage) on 41assistant.com and the Assistance web app. It should be read together with our Privacy Policy. The desktop app and the browser extension do not use website cookies; they store their data on your device as described in the Privacy Policy.
1. What cookies are
Cookies are small text files a website stores in your browser. Local storage and session storage are similar browser features that keep small pieces of data on your device. We call all of these "cookies" in this Policy.
2. Categories we use
| Category | What it does | Consent |
|---|---|---|
| Strictly necessary | Signs you in, keeps your session secure, protects against bots and forged requests, and remembers choices you made (such as language) | Not required — the Services cannot work without them |
| Preferences | Remembers display settings such as theme on this device | Not required when they only store a choice you made; you can clear them at any time |
| Analytics | Measures how the website is used so we can improve it | Only with your consent |
| Marketing | Measures advertising campaigns | Only with your consent |
Today we only use strictly necessary and preference cookies. We do not use analytics or marketing cookies, and no third-party analytics or advertising scripts run on our website. If we add them, we will update this Policy and ask for your consent first through a cookie banner where rejecting is as easy as accepting; nothing optional is set before you choose. You can review the categories and change your choice at any time from "Cookie settings" at the bottom of every page.
3. Cookies and storage we use
| Name | Type | Purpose | Duration |
|---|---|---|---|
__Host-assistance_session | Cookie, strictly necessary | Keeps you signed in; contains a random session identifier (we store only its hash). Sessions end after 30 days of inactivity and can be revoked from your account settings | Up to 180 days |
__Host-assistance_login | Cookie, strictly necessary | Protects the sign-in flow while you sign in | 10 minutes |
__Host-assistance_email | Cookie, strictly necessary | Lets an email sign-in link work only in the browser that asked for it; contains a random value (we store only its hash) | 15 minutes |
lang | Cookie, strictly necessary | Remembers the language you chose | 1 year |
assistance.web.signInTarget | Session storage, strictly necessary | Returns you to the page you were on after signing in | Until the tab is closed |
assistance.web.emailLinkSentTo | Session storage, strictly necessary | Shows which address we sent your sign-in link to on the "Check your email" page | Until the tab is closed |
assistance.web.signInReturn | Local storage, strictly necessary | When you sign in from a shared link or a team invitation, keeps that page's address in your browser (not on our servers) so you land back on it after signing in | Until used; ignored after 1 hour and removed the next time you open Assistance in this browser |
assistance.web.referral | Local storage, strictly necessary | Keeps a referral code from an invitation link until you sign up, so both of you receive referral credit; never sent to third parties | Until used or cleared |
assistance.web.consent | Local storage, strictly necessary | Remembers your cookie choice (which optional categories you accepted or rejected), so we don't ask again on every page | Until you change it or clear it |
assistance.web.theme | Local storage, preferences | Remembers your theme (system, light or dark) | Until cleared |
Cloudflare Turnstile. When you sign in, we use Cloudflare Turnstile to check that you are a person. Turnstile runs in a frame from challenges.cloudflare.com and processes signals from your browser and device for this security purpose; it does not use cookies for advertising. See Cloudflare's privacy policy for details.
Signing in with Google. When you choose "Continue with Google", you go to Google's own sign-in page, where Google's cookies apply under Google's policies. We do not place Google cookies on our website.
Payment pages. When you pay, you go to our payment provider's checkout page, which may set its own strictly necessary cookies for payment security and fraud prevention, under its own policy.
4. Managing cookies
You can delete or block cookies in your browser settings. If you block strictly necessary cookies, you will not be able to sign in. Clearing local storage resets your theme and cookie choices and removes any pending referral code. To change your consent for optional cookies, use "Cookie settings" at the bottom of any page.
5. Changes
We will update this Policy when we change the cookies we use, and ask for consent again where required.
6. Contact
Questions about this Policy: hi@41assistant.com